Refund Policy

1. 30-Day Money-Back Guarantee

Eligibility Criteria

You are eligible for a full refund if:

• You request the refund within 30 days of purchase
• You have completed less than 30% of the course content
• You have not downloaded more than 30% of course materials
• You have not received a certificate of completion
• The course was not purchased using a coupon for free access

What's Included

Our money-back guarantee covers:

• Individual course purchases
• Course bundles and learning paths
• Monthly and annual subscription plans (prorated)
• One-time mentoring sessions (if cancelled 24+ hours in advance)

2. Subscription Refunds

Monthly Subscriptions

• Full refund available within 7 days of initial subscription
• Prorated refund for unused portion if cancelled mid-cycle
• No refund for renewal charges after 7 days
• Access continues until the end of the billing period

Annual Subscriptions

• Full refund available within 30 days of purchase
• Prorated refund based on unused months (after 30 days)
• Minimum usage requirements may apply
• Special promotional pricing may affect refund calculations

3. Refund Process

How to Request a Refund

1. Log into your MYPE IT School account
2. Go to "My Purchases" or "Billing History"
3. Click "Request Refund" next to the eligible purchase
4. Fill out the refund request form with reason for refund
5. Submit the request and wait for confirmation

Alternative Methods

You can also request a refund by:

• Emailing our support team at refunds@mypeitschool.com
• Using the live chat feature on our website
• Calling our customer service line during business hours

Processing Time

• Review: 1-2 business days to review your request
• Approval: Email confirmation once approved
• Processing: 3-5 business days to process refund
• Receipt: 5-10 business days to appear in your account

4. Special Circumstances

Technical Issues

If you experience technical problems that prevent course access:

• Contact support immediately for assistance
• We'll work to resolve the issue within 48 hours
• Refund eligibility period may be extended
• Alternative solutions may be offered

Course Quality Issues

If a course doesn't meet our quality standards:

• Report the issue with specific details
• We'll investigate and take corrective action
• Refunds may be offered regardless of completion percentage
• Course credits or alternative courses may be provided

Instructor-Led Programs

For live courses and mentoring programs:

• Full refund if cancelled 7+ days before start date
• 50% refund if cancelled 3-6 days before start date
• No refund if cancelled less than 3 days before start
• Rescheduling options may be available

5. Non-Refundable Items

The following are not eligible for refunds:

• Courses obtained through free promotions or coupons
• Courses completed beyond the 30% threshold
• Certificates and credentials already issued
• Gift purchases (recipient may request refund)
• Corporate or bulk purchases (separate terms apply)
• Third-party services or products
• Processing fees and transaction costs

6. Refund Methods

Payment Method

Refunds are processed to the original payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days
• Digital Wallets: 1-3 business days

Alternative Refund Options

In some cases, we may offer:

• Account credit for future purchases
• Course exchange for equivalent value
• Extended access to resolve issues
• Additional support or resources

7. Dispute Resolution

If Your Refund Request is Denied

You can:

• Request a review by our customer service manager
• Provide additional information or documentation
• Escalate to our executive customer service team
• File a dispute with your payment provider

Chargeback Policy

Before filing a chargeback with your bank or credit card company, please contact us directly. Chargebacks may result in account suspension and additional fees.

8. International Considerations

Currency and Exchange Rates

• Refunds processed in original purchase currency
• Exchange rate fluctuations may affect refund amount
• Bank fees may be deducted from international refunds
• Local taxes and duties are non-refundable

Regional Regulations

Some regions have additional consumer protection laws that may provide extended refund rights. These local laws take precedence over our standard policy where applicable.

9. Contact Information

For refund requests and questions: